Why are my TV channels saying not authorized?

Why are my TV channels saying not authorized?

The Not Authorized error message will appear on your TV when you are trying to view channels that are not included with your subscription. This error can also occur when channels have recently been added to your TV box but the signal for the update has not yet been received.

How do I authorize my Shaw cable box?


  1. Install the equipment with the steps included in your HD Digital Box instructions.
  2. Log into My Shaw.
  3. Click the TV option from My Services from the top navigation, and select Self-Install TV Equipment.
  4. Click Activate.

Why won’t my TV let me change channels?

If the TV does not change channels using the remote control but does using the channel buttons on the TV, then the remote control may be in the wrong mode. Press the TV FUNCTION button on the remote control prior to changing channels. Ensure that the Channel Fix feature is disabled. Perform the Auto Program function.

How do I turn off SAP on Shaw?

To disable SAP on your Shaw TV box:

  1. Press the MENU or SETTINGS button twice on your Shaw Remote, for a full-screen menu.
  2. Scroll down the menu until Setup is highlighted and press OK.
  3. Select Audio Setup and press OK.
  4. Ensure that the Default Audio Track is set to Channel default.
  5. Press the Exit button.

What Does not authorized mean?

If a charge is not authorized, it usually means that there is a problem with the account or that you are at, near, or over your credit limit. This authorization tells the merchant that your account is valid and that sufficient credit is available to cover the purchase.

What does User not authorized error mean?

The Not Authorized error message appears when your device’s mobile browser is connected to a different account in our system than the one you just tried to access. To correct this you just need to link your accounts so the system knows both accounts belong to the same person.

Why won’t my Shaw remote change channels?

Remote Control Issues Check wear and tear: Check if the buttons on the remote are worn out. Change the batteries: When the battery power is low, the Shaw remote will not function optimally; it may still be able to communicate with the Digital Box intermittently, or not at all.

What does SAP mean on my remote?

Secondary Audio Programming
Secondary Audio Programming (SAP) is an audio channel that’s often used for an alternative language track or for Descriptive Video Services (DVS).

Where is SAP on Shaw remote?

Press the Shaw button on your remote control. Use the arrow keys to highlight Settings (the gear icon) and press OK on the remote. Use the down arrow to highlight Language and press OK. Use the down arrow on your remote to highlight Secondary Audio Programming (SAP).